Terms of service

VitalPaw Pet Wellness

WEBSITE TERMS OF SERVICE & CONDITIONS OF SALE

Last Updated: May 2026

This website is operated by VitalPaw Pet Wellness. Throughout the site, the terms “we”, “us” and “our” refer to VitalPaw. VitalPaw offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms apply to all users of the site.

1. Online Store Terms & Eligibility

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or county of residence. You may not use our products for any illegal or unauthorised purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.

2. Conditions of Sale & Order Processing

We reserve the right to refuse service to anyone for any reason at any time. Your content (not including credit card information), may be transferred unencrypted and involve transmissions over various networks.

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Order Acceptance: Receipt of an electronic order confirmation does not signify our final acceptance of your order. We reserve the right at any time after receipt of your order to accept or decline your order for any valid reason (e.g., stock unavailability, pricing errors, or suspected fraudulent activity).

Supply Chain Transparency: To ensure optimal product freshness and global competitive pricing, our brand utilises a lean direct-to-consumer inventory fulfilment model. Inventory may be dispatched locally or through trusted international processing partners straight to your UK delivery destination. Standard transit delivery ranges are detailed clearly in our Shipping Policy prior to final checkout.

3. Accuracy of Billing & Account Information

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household, or per order. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was made.

You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email

VitalPaw Pet Wellness — Terms of Service Page 1 of 3address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

4. Veterinary & Medical Product Disclaimer (Critical Notice)

The information, graphics, and textual assets presented across this platform do not constitute professional veterinary advice, diagnoses, or clinical prescriptions.

📢 Statutory Non-Medicinal Pet Product Disclaimer

Our supplements are categorised strictly as complementary animal health and wellness solutions under the UK regulatory framework. They are not licensed veterinary medicines. They are formulated explicitly to provide nutritional, structure-and-function support to healthy joint matrices and lifestyle mobility. Our products are not designed to cure, mitigate, prevent, or treat advanced chronic pathologies, clinical canine arthritis, hip dysplasia, or acute injuries. Always seek the direct guidance of a qualified Member of the Royal College of Veterinary Surgeons (MRCVS) regarding any medical conditions, structural issues, or abrupt physiological changes in your pet.

5. Pricing, Modifications & Errors

Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension, or discontinuance of the Service.

Occasionally there may be information on our site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

6. Prohibited Commercial & Platform Activities

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; or (g) to upload or transmit viruses or any other type of malicious code.

7. Limitation of Liability

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

VitalPaw Pet Wellness — Terms of Service Page 2 of 3In no case shall VitalPaw, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service.

8. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the United Kingdom, and any actions arising under these provisions shall fall under the exclusive jurisdictional authority of the courts of England and Wales.

9. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

VitalPaw Pet Wellness • Store Legal Compliance Documentation • vitalpawuk@gmail.com